Assess first
Capture the charger estate, connectivity, OCPP access, user requirements, support risks and site dependencies before recommending a route.
Services
Managed charging support, migration and continuity services.
Sentinel, migration, support, maintenance and connectivity
PlugStream services help commercial sites keep installed chargers visible, supported and easier to operate. Migration assessments route suitable public chargers to Luviq and private estates to the appropriate Sentinel service.
Service options
Managed support for charging estates already in the field.
Sentinel is the managed support service for suitable private estates. Migration, EO continuity and network-access assessments route public charging to Luviq where compatible.
Monitored. Supported. Ready.
PlugStream Sentinel
Managed monitoring, reporting, support and migration assistance for workplaces, fleets, landlords and commercial charging sites.
Explore SentinelMigration
Third-party charger migration
Assess supported third-party OCPP chargers, with public charging routed to Luviq and private estates assessed for Sentinel support.
View migration optionsContinuity
EO Charging customer support
A careful support route for affected EO Charging customers who need to understand continuity, migration or replacement options.
View EO supportSupport
Support & Maintenance
Remote triage, customer guidance, case handling and installer coordination where site attendance is required.
Review service scopeConnectivity
Connectivity review
Review charger network setup, SIM ownership, routers and OCPP connectivity paths before changing platform or support model.
Review connectivityService principle
Assess first. Preserve where practical. Migrate where possible.
PlugStream confirms what is practical before recommending a long-term package, because support depends on site access, charger model, OCPP configuration and any separate maintenance agreement.
Preserve where practical
Working hardware should not be replaced by default when support, monitoring or migration is technically and commercially practical.
Scope exclusions clearly
Repairs, parts, site visits, SIM charges, warranties and out-of-hours attendance are confirmed separately unless agreed in writing.
Need a scoped assessment?
Start with the charger estate, access and support risk.
The team can review site details before routing public chargers to Luviq, recommending Sentinel support for a private estate, or planning staged replacement.