Managed services
This page summarises the standard PlugStream warranty approach for PlugStream charge points. If your sales agreement, installer handover pack, grant paperwork, or project contract states different terms, those documents take priority.
The warranty is provided by AmpNexus Ltd t/a PlugStream.
| Warranty type | Applies to | Warranty period |
|---|---|---|
| Standard hardware warranty | PlugStream charge points supplied by PlugStream or an authorised PlugStream route. | 3 years from first installation, unless another start date is stated in your sales agreement. |
| Installer-activated extended hardware warranty | PlugStream charge points commissioned through the PlugStream Installer app with the required installation evidence uploaded and accepted. | 5 years from first installation. |
| Project or partner warranty | Larger projects, managed sites, reseller programmes, or agreed partner deployments. | As stated in the relevant sales agreement or project documentation. |
The warranty covers faults caused by defects in materials or workmanship. It does not replace your statutory rights.
Most PlugStream charge points include 3 years of standard hardware warranty cover. Where installer activation is completed through the PlugStream Installer app and the required evidence is uploaded and accepted, the charger is covered for 5 years from first installation.
Your order, project contract, grant paperwork, or installer handover record may state a different warranty period or start date. If it does, that document takes priority.
The warranty is provided by AmpNexus Ltd t/a PlugStream.
Contact PlugStream Support before arranging repair work or returning a charger.
Include:
Support will normally start with remote diagnosis. You may be asked to check Charger readiness, app status, network status, firmware status, or local diagnostic information.
PlugStream may need to inspect the charger remotely, on site, or by return-to-base assessment before confirming whether a fault is covered by warranty.
If a site visit is required, you must provide safe and reasonable access to the charger, the electrical installation area, and any information needed to diagnose the fault.
If PlugStream confirms that a fault is covered by warranty, PlugStream may choose to:
Repair or replacement does not restart the warranty period. The repaired or replacement product remains covered for the rest of the original warranty period.
Parts removed during warranty repair or replacement become PlugStream property unless agreed otherwise.
If PlugStream arranges an approved engineer visit, the engineer or service partner may be given your contact details so they can arrange a suitable appointment.
There is no charge for parts or labour when an on-site warranty repair has been arranged by PlugStream and carried out by a PlugStream-approved engineer.
PlugStream may charge an attendance fee of £100 if the visit was arranged based on information that was fraudulent, false, deliberately misleading, or materially incomplete. PlugStream may also charge the same attendance fee for a failed appointment, including where safe access is not provided, the charger or electrical installation area is inaccessible, nobody is available at the agreed time, or the appointment is cancelled at short notice.
Warranty support may be refused or charged if the issue is caused by:
If a charger is found not to be covered by warranty, PlugStream may provide a quote for repair, replacement, inspection, or attendance.
If you move house and leave the charger installed, warranty support can continue for the new owner for the rest of the original warranty period, provided the charger remains installed and used in line with the product documentation.
If a charger is removed and reinstalled at another property, the warranty can continue only if the charger is removed, transported, reinstalled, inspected, and recommissioned by a competent installer in line with PlugStream instructions and applicable regulations. Damage caused by removal, transport, storage, or reinstallation is not covered.
This warranty does not affect any mandatory rights or remedies you have under applicable law.
To the fullest extent permitted by law, PlugStream will not be liable under this warranty for indirect, special, incidental, or consequential loss, loss of income, loss of use, loss of vehicle availability, or other costs that are not directly connected to repair or replacement of the charger.
Nothing in this warranty excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.
This warranty and any non-contractual obligations arising out of or in connection with it shall be governed by English law. The English courts will have jurisdiction to settle any dispute or claim arising out of or in connection with this warranty.