Your charger's digital identity
PlugStream Passport is built into every PlugStream charger.
A built-in digital identity for every PlugStream charger.
PlugStream Passport is built into every PlugStream charger. From the moment the box arrives, Passport helps customers prepare for installation, gives installers the right guidance, and supports every charger with traceability from factory to field.
Product journey
Passport connects the product journey from delivery to installation, ownership, support and service.
01 / Box Passport
Start setup before installation
Before installation begins, the Box Passport helps customers create their account, download the app, prepare for installation and understand what happens next.
Best for: Customers, distributors and installers preparing for install day.
02 / Charger Passport
Setup, warranty and support for the exact charger
The Charger Passport gives customers and installers a direct route to setup, warranty, support and product documents for that exact unit.
Best for: Activation, ownership, support and handover.
03 / Internal Product Passport
A stronger link between hardware, quality and service
The Internal Product Passport links the physical hardware to build, batch, quality and service information, helping PlugStream support every unit throughout its life.
Best for: Manufacturing, diagnostics, repairs and long-term support.
Product capability
PlugStream Passport connects each charger to a live product experience.
It brings setup, support, warranty, documents and product traceability together in one place. Public pages show safe product information, while account features, installer tools and operational actions remain protected behind secure sign-in.
Customers know what to do next. Installers get the right guidance. Support teams identify the right product faster. PlugStream gets traceability from factory to field.
Lifecycle
Passport keeps the product journey connected from first delivery through to long-term support.
Prepare
The Box Passport gives customers a clear first step when the charger arrives.
Activate
Customers can begin account, app and installation preparation before the box is opened.
Handover
Installers can reach the right guidance and handover route at the point of work.
Access documents
The Charger Passport keeps warranty, guides and product documents close to the charger.
Get help
Support teams can identify the correct product route faster when help is needed.
Trace and maintain
Internal records support factory-to-field traceability through the product lifecycle.
Everyday value
Passport turns common setup, support and documentation questions into clearer product journeys.
Delivery can be the first moment a customer needs guidance.
The Box Passport turns delivery into a guided setup journey, helping customers create an account, prepare for installation and access the right app and support links.
Installers need the right guide, commissioning steps and handover information at the point of work.
PlugStream Passport gives installers a direct route to the correct setup resources without searching through emails, PDFs or generic manuals.
Support calls often start with basic identification questions: model, serial number, revision and documentation.
PlugStream Passport links the physical charger to the correct product record and support route, reducing friction when help is needed.
Paper documents can be lost, outdated or separated from the product.
PlugStream Passport provides a live route to warranty, user guides, installation guides, safety information and compliance documents.
Product history matters when diagnosing issues or improving support.
PlugStream Passport connects the physical unit to factory, quality and service information, helping create stronger lifecycle traceability.
How it works
Each Passport point opens a secure PlugStream experience. We identify the product journey - delivery, setup, support or service - and show the right information for the person using it.
The box, charger and internal product record are linked to the same serialised charger, creating a connected lifecycle view from factory to field.
Customers can start setup, create an account, download the app, prepare for installation and access customer or installer guidance.
Customers and installers can open setup, support, warranty and product information for that exact charger.
PlugStream can link the physical hardware to factory, batch, quality and service information, helping support the product throughout its life.
Tap or scan
PlugStream Passport opens
The product journey is recognised
The right setup, support or product information is shown
Security and privacy
PlugStream Passport does not store Wi-Fi passwords, charger credentials or customer information on the product label. Each Passport point opens a PlugStream-controlled experience.
Public pages only show safe product information. Anything personal, account-based or operational still requires secure sign-in and the correct permissions.
Assurance
PlugStream Passport helps keep product information close to the product itself. It can route customers and installers to the correct documents, support channels and setup guidance for the charger they have in front of them.
It does not replace formal certification, declarations or regulatory review, but it helps make the right information easier to access, maintain and evidence.
Provide a live route to user guides, installation guides, warranty information, safety notices and declarations.
Help customers find update information, support channels and security reporting contacts.
Link the box, charger and internal product record to the same serialised charger for stronger lifecycle traceability.
Audience value
A clearer route from delivery to setup, app access, support and warranty.
Fast access to installation guidance, commissioning steps and handover information.
Faster product identification and better triage when help is needed.
A stronger link between serial, batch, internal hardware, quality checks and product records.
A smoother first-touch customer experience and fewer avoidable support questions.
Better lifecycle visibility across deployed hardware.
FAQ
Straight answers about what Passport does, how it works and what it does not expose.
PlugStream Passport is the connected digital identity built into PlugStream chargers and packaging. It guides customers, installers and support teams to the right information for each product.
PlugStream Passport is more than a link to a manual. It connects the physical product to a live PlugStream experience for setup, support, warranty, documentation and product traceability.
No. Public Passport pages only show safe product information. Account features, installer tools and charger controls still require secure sign-in and authorisation.
The Box Passport starts the setup journey. It can help you create an account, download the app, prepare for installation and access customer or installer guidance.
The Charger Passport opens setup, support, warranty and product information for that exact charger.
The Internal Product Passport helps PlugStream link the physical hardware to factory, batch, quality and service information. This supports diagnostics, repairs and long-term product support.
No. Passport makes documents easier to access and keep up to date, but it does not replace formal compliance documentation, certification or regulatory review.
PlugStream Passport helps customers get started sooner, installers work with more confidence, and PlugStream support every charger with better product traceability.
