PlugStream Sentinel

Sentinel pricing

Transparent packages for commercial EV charging support.

Choose the level of support your site needs. Sentinel pricing is based on the site, the number of sockets and the level of service required.

Sentinel Monitor

From £59/month + VAT

£29/site/month + £9/socket/month. Minimum £59/month.

Best for: Small sites that need visibility, basic monitoring and light-touch support.

Includes

  • Charger online/offline monitoring
  • Basic remote fault visibility
  • Session and energy visibility
  • Monthly usage export
  • Email support
  • Basic user/RFID support where supported

Not included

  • Proactive issue management
  • Included site visits
  • Electrical repairs
  • Replacement parts
  • Priority support
  • Fleet readiness checks
Request Monitor assessment

Sentinel Managed

Recommended

From £95/month + VAT

£49/site/month + £15/socket/month. Minimum £95/month.

Best for: Commercial and workplace sites that need active support, user management and site health reporting.

Includes

  • Everything in Sentinel Monitor
  • Proactive fault review
  • Remote reset/configuration where supported
  • Usage and energy reporting
  • User/RFID/group management where supported
  • Installer coordination where site attendance is needed
  • Monthly site health summary
  • Business-hours phone/email support

Not included

  • Electrical repairs
  • Replacement parts
  • Third-party warranty cover
  • Out-of-hours support
  • Guaranteed uptime SLA
Request Managed assessment

Sentinel Priority

From £195/month + VAT

£99/site/month + £25/socket/month. Minimum £195/month.

Best for: Fleet, depot and operationally important charging sites where charger availability directly affects operations.

Includes

  • Everything in Sentinel Managed
  • Priority support queue
  • Weekly estate health checks
  • Scheduled charging support where supported
  • Energy/load review
  • Quarterly service review
  • Named account contact
  • Migration/replacement planning support

Optional add-ons

  • Out-of-hours support retainer
  • Connectivity/SIM management
  • Load management support
  • Annual maintenance visits
Request Priority assessment

Assessment

Assessment and migration

Assessment and migration work is priced separately from the monthly Sentinel package because every existing charging estate is different. We confirm what can be supported, migrated or replaced before recommending a long-term plan.

Explore migration support
  • Sentinel estate assessment from £295 + VAT
  • Third-party OCPP migration and onboarding from £495 + VAT
  • EO continuity assessment from £295 + VAT
  • Site visits quoted separately
  • Connectivity replacement quoted separately
  • Replacement hardware quoted separately

Pricing note

Prices shown are starting prices for standard small commercial sites and exclude VAT. Final pricing depends on the number of sites, number of sockets, charger model, OCPP access, connectivity, support requirements and any third-party dependencies. Electrical works, replacement parts, site visits and third-party warranty matters are quoted separately unless included in a separate agreement.