EO Charging administration: practical next steps for affected customers

The news that EO Charging, trading as Juuce Limited, has entered administration will understandably create concern for organisations that rely on charging infrastructure every day.

For fleet, workplace, commercial and shared-site operators, the immediate question is not simply "who replaces the chargers?" It is usually more practical than that:

• Will our chargers keep working?
• Can we still access reporting and charging history?
• Who supports faults?
• What happens to SIMs, connectivity and back-office access?
• Can OCPP-compatible chargers be moved to another platform?
• Do we need to replace hardware, or can some of the existing estate be preserved?

PlugStream is offering practical support for affected customers who need to understand their options calmly and quickly.

First: do not panic or rip everything out

A charging estate should be assessed before replacement decisions are made.

Some sites may include chargers that are technically supportable or migratable. Other sites may depend on specific platform, connectivity or load management components that need closer review. The right answer may be a phased plan rather than an immediate replacement programme.

Our recommendation is simple:

Assess first. Preserve where possible. Migrate where practical. Replace only where needed.

What to check first

If you are responsible for an affected charging site, start by gathering:

• Charger model names and quantities
• Photos of charger labels and serial numbers
• Site addresses and charger locations
• Details of EO Cloud or any back-office access you currently use
• Any OCPP details you have
• Network details such as SIM, Ethernet, Wi-Fi or router arrangements
• Load management equipment details
• Charging history or reporting exports, if available
• Current support, installer or maintenance contacts
• Any urgent faults, offline chargers or user access issues

You do not need all of this information before asking for help, but it will speed up the assessment.

Why OCPP matters

OCPP is the open communication protocol used by many commercial EV charging systems to connect chargers to back-office software.

If a charger is OCPP-compatible and the required access is available, it may be possible to connect that charger to a different supported platform. However, this is not automatic. OCPP-compatible hardware may be migratable depending on configuration, access and site design. The practical migration route also depends on the charger model, firmware, connectivity and any load management dependencies.

That is why a structured estate review is important.

Your likely options

Most affected customers will fall into one of four routes.

1. Reconnect or reconfigure

If chargers are working and the required access is available, the lowest-disruption route may be to reconnect or reconfigure existing infrastructure.

2. Migrate to a supported platform

Where OCPP migration is practical, chargers may be moved to a new supported back office with appropriate monitoring, access control and reporting.

3. Replace supporting components

Some sites may need changes to connectivity, SIMs, routers, gateways or load management components rather than full charger replacement.

4. Replace chargers in phases

Where equipment cannot be supported reliably or cannot be accessed, a phased replacement plan may be the safest route.

How PlugStream can help

PlugStream can help affected organisations with:

• Estate reviews
• OCPP migration feasibility assessments
• Commercial charger support planning
• Connectivity replacement planning
• Load management review
• Replacement charger planning where needed
• Installer support for customers who already have a trusted site partner

Our focus is business continuity: keeping chargers available, keeping drivers moving and helping organisations avoid unnecessary replacement cost where possible.

Need to understand your options?

PlugStream has created a dedicated support page for affected EO Charging customers.

View EO Charging customer support and migration options

Or contact us directly and choose EO Charging Customer Support as the enquiry type.

Contact PlugStream

PlugStream is not affiliated with EO Charging, Juuce Limited, PwC or the Joint Administrators. EO Charging and EO Cloud are referenced only to help affected customers identify the type of support they may need. Any migration depends on charger model, OCPP access, site connectivity, load management design and contractual arrangements.